Carpet Cleaners Brent Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Brent provides professional carpet and soft furnishing cleaning services to residential and commercial clients. By booking a service, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Carpet Cleaners Brent.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, company or organisation requesting and paying for the services.

Company means Carpet Cleaners Brent, the provider of the services.

Services means the carpet, rug, upholstery, mattress and related cleaning and stain treatment services supplied by the Company to the Client, together with any additional services agreed in writing.

Premises means the location at which the Services are to be provided.

Technician means an employee, contractor or representative of the Company who carries out the Services.

2. Scope of Services

The Company provides professional cleaning services for carpets, rugs, upholstery, mattresses and other soft furnishings, as well as related treatments such as stain removal, deodorising and protection, where requested and available.

The exact scope of the Services to be provided will be confirmed at the time of booking based on the information given by the Client. Any subsequent changes to the scope may result in a revised quotation and adjusted fee.

3. Booking Process

3.1 Bookings may be made by the Client through the Companys accepted communication channels as advertised from time to time.

3.2 When making a booking, the Client must provide accurate and complete information about the Premises, including property type, number and size of rooms or items to be cleaned, access details, parking arrangements, and any known issues such as heavy soiling, staining, previous damage or delicate materials.

3.3 Quotations are provided based on the information supplied by the Client and on the assumption of standard room sizes, average levels of soiling and reasonable access for the Technician. The Company reserves the right to amend any quotation if, upon arrival at the Premises, the information supplied is found to be incomplete or inaccurate, or if additional work is requested.

3.4 A booking is only confirmed when the Client has accepted the quotation and the Company has acknowledged the booking, which may include confirming a date and time for the Services and any applicable deposit requirement.

3.5 The Company reserves the right to decline or cancel any booking at its discretion and will inform the Client as soon as reasonably practicable if it is unable to proceed.

4. Access and Client Responsibilities

4.1 The Client is responsible for ensuring that the Technician has safe and suitable access to the Premises at the agreed time, including arranging parking where necessary. Any parking charges, congestion charges or similar costs reasonably incurred by the Company in attending the Premises may be added to the final invoice.

4.2 The Client must ensure that the areas to be cleaned are reasonably clear of personal belongings, small furniture, and breakable items before the Technician arrives. The Company reserves the right not to move heavy or fragile furniture, electrical items or valuables.

4.3 The Client must inform the Technician of any known defects, damage, loose fittings, colour instability, shrinkage, prior cleaning treatments, or other issues affecting carpets, rugs or upholstery that could influence the outcome of the cleaning process.

4.4 The Client must ensure that there is adequate electricity and water supply at the Premises for the duration of the Services. Failure to provide suitable utilities may result in cancellation and a charge in accordance with the cancellation policy.

5. Pricing, Quotations and Payments

5.1 All prices are quoted in pounds sterling unless stated otherwise and are inclusive or exclusive of any applicable taxes as clearly stated in the quotation.

5.2 Quotations are based on the information provided by the Client and are subject to change if additional or different work is requested or required upon inspection of the Premises.

5.3 The Company may require a deposit or pre-payment to secure a booking. The amount of any deposit and the due date will be notified to the Client at the time of booking.

5.4 The balance of the payment is normally due immediately upon completion of the Services, unless otherwise agreed in writing. For commercial Clients with approved accounts, payment terms will be confirmed in advance.

5.5 Payment methods accepted by the Company will be communicated to the Client before or at the time of service. The Client is responsible for ensuring that payment is made in full and on time.

5.6 If payment is not received by the due date, the Company reserves the right to charge interest on any overdue amounts at the statutory rate and to recover any reasonable costs incurred in the collection of unpaid sums.

6. Cancellations, Rescheduling and Access Failure

6.1 The Client may cancel or reschedule a booking by giving the Company advance notice by the accepted communication channels.

6.2 Where the Client cancels or reschedules with sufficient notice, as communicated by the Companys current policy, any deposit or pre-payment may be refunded or carried over to a future booking, subject to any administrative charges reasonably applied.

6.3 If the Client cancels or reschedules without sufficient notice, the Company may retain part or all of any deposit or charge a cancellation fee to cover lost time and administration. The applicable notice period and fees will be stated in the Companys cancellation policy in force at the time.

6.4 If the Technician attends the Premises at the agreed time and is unable to access the property, or if the Premises are not in a condition that reasonably allows the Services to be carried out, this may be treated as a late cancellation and a call-out or cancellation fee may be charged.

6.5 The Company reserves the right to cancel or postpone a booking due to unforeseen circumstances, such as illness, vehicle breakdown, extreme weather, safety concerns, or other events beyond its reasonable control. In such cases, the Company will offer to reschedule the Services at a mutually convenient time. The Company will not be liable for any losses resulting from such cancellation or postponement.

7. Service Standards and Limitations

7.1 The Company will perform the Services with reasonable care and skill and in accordance with industry practices for professional carpet and upholstery cleaning.

7.2 While the Company will use appropriate methods and products to achieve the best possible results, complete stain removal or restoration of original appearance cannot be guaranteed. The outcome may depend on the type of stain, age, previous treatment, fibre content, wear and other factors outside the Companys control.

7.3 The Client accepts that certain stains, odours, wear marks, permanent discolouration, and pre-existing damage may not be fully removed by the cleaning process.

7.4 Drying times for carpets and upholstery vary depending on factors such as fibre type, weather, ventilation and soiling. Any estimated drying times given by the Company are approximate and not guaranteed.

7.5 The Client is responsible for ensuring that carpets and fabrics are allowed to dry properly after cleaning. The Company is not liable for damage or accidents resulting from walking on damp carpets or using damp furnishings before they are fully dry.

8. Client Property and Preparation

8.1 The Client should remove any fragile, valuable or irreplaceable items from the areas where the Technician will be working. The Company accepts no responsibility for loss or damage to items that should reasonably have been removed by the Client.

8.2 The Company will not be responsible for any damage resulting from the movement of heavy furniture or items that the Technician has been asked to move, particularly where such items are already fragile, defective or not designed to be moved.

8.3 The Client must keep children and pets away from the work areas and equipment for the duration of the visit and until all cleaned surfaces are dry and safe.

9. Waste Handling and Environmental Regulations

9.1 The Company will handle and dispose of waste generated during the delivery of the Services in accordance with applicable waste management and environmental regulations within the United Kingdom.

9.2 Any soiled water, extracted residues, disposable materials, packaging and similar waste created as a direct result of the cleaning process will be managed responsibly by the Company or its authorised waste contractors.

9.3 The Client agrees not to request or require the Company to dispose of hazardous substances, clinical waste, sharp objects, or any other controlled waste that falls outside the normal scope of carpet and upholstery cleaning operations.

9.4 Where waste is left on site at the Clients request, the Client accepts full responsibility for any subsequent storage, handling and disposal of such waste.

10. Liability and Insurance

10.1 The Company holds appropriate insurance cover for public liability and, where applicable, treatment risk. Details of cover can be made available upon reasonable request.

10.2 The Company will take reasonable care when carrying out the Services. If damage is caused as a direct result of the Companys negligence, the Company may, at its option, repair the damage, arrange for a third party to make good the damage, or offer fair compensation, subject to the terms and limits of its insurance policy.

10.3 The Company shall not be liable for any damage or loss arising from:

a pre-existing defects, wear, fading, loose fittings or conditions that could not reasonably be detected before the work commenced,

b shrinkage, dye migration, colour change or texture change where the fibres or materials are unstable or have not been adequately tested by the manufacturer or previous cleaners,

c the Clients failure to provide accurate information about the condition, composition or previous treatment of the items being cleaned,

d the Clients failure to follow aftercare instructions or to allow adequate drying time.

10.4 The Company will not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss suffered by the Client as a result of the Services.

10.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

11. Complaints and Claims

11.1 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably practicable, and in any event within a reasonable time after completion of the Services.

11.2 The Company will investigate any complaint and may request access to the Premises to inspect the issue. The Client must allow such access and not attempt to carry out further cleaning or repairs before the Company has had an opportunity to assess the situation.

11.3 Where a complaint is justified, the Company may at its discretion offer to re-clean the affected area, provide a partial refund, or offer another form of resolution, subject to the circumstances and any relevant insurance terms.

12. Personal Data and Privacy

12.1 The Company will collect and process personal data about the Client for the purposes of managing bookings, providing the Services, processing payments and fulfilling its legal obligations.

12.2 The Company takes reasonable steps to safeguard personal data and will not share it with third parties except where necessary to provide the Services, to comply with legal requirements, or with the Clients consent.

13. Amendments to Terms and Conditions

13.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to Clients.

13.2 For confirmed bookings, the version of the Terms and Conditions in force at the time of booking will normally apply, unless a change is required by law or mutually agreed between the parties.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. Severability

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

16. Entire Agreement

16.1 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.

17. Contact and Communication

17.1 The Client should use the communication methods publicised by the Company from time to time to make bookings, request changes, raise queries or submit complaints.

17.2 Notices given by the Company may be provided verbally, in writing, or by electronic means as appropriate. The Client is responsible for ensuring that the Company has up to date and accurate contact details at all times.